Dr. Michelle Novakovich

Michelle Novakovich has been practicing audiology since 1999. She received both her Masters and Bachelors degrees in audiology from the University of North Carolina – Greensboro, graduating summa cum laude. She obtained her doctorate of audiology from the Pennsylvania College of Optometry – School of Audiology. She is an expert in the diagnosis and treatment of hearing loss through the use of amplification technologies. She is committed to establishing a lasting relationship between her patients.


Dr. Karen Sikes

Karen Sikes is a native of North Carolina and grew up in the foothills region. She attended the University of North Carolina at Greensboro where she earned her undergraduate and Master’s degrees. She began her audiology career working in private practice.She had the opportunity to work in various settings such as school systems, military hospitals, a specialized center for developmentally delayed individuals, and an adjunct professor of a local university. In 2005 she earned her Doctorate of Audiology degree from Salus University. Upon her return to North Carolina she was the Director of Audiology in an Ear, Nose and Throat practice for 7 years. As a member of the staff of High Point Audiological she enjoys serving patients at the High Point office. In addition to her Doctorate degree she holds a Certificate of Clinical Competency from the American Speech and Hearing Association and is a Fellow of the American Academy of Audiology- at both the state and national level. She has two children, Emma and Yates and spends most of her spare time attending tennis matches, baseball games and recitals.


Dr. Dana Koch

Dana Koch is originally from Greensboro, received her B.S. from North Carolina State University, and earned her Doctorate of Audiology degree from James Madison University in 2007. She has worked in private practice settings as well as in several Ear, Nose, and Throat offices in the triad and in Virginia Beach. She has a strong interest in hearing aids, enjoys learning about new hearing aid technology, and, in turn, educating patients so that they can make well-informed decisions for their hearing care. She and her husband, James, are the very proud parents of two daughters, Madeleine and Caitlyn. She enjoys traveling, playing tennis, and doing outdoor activities with her daughters.


Melissa Howie

Melissa Howie grew up locally in Thomasville, NC. Following high school she began her career as a Hospital Corpsman in the US Navy. After serving five years in the military, providing medical care to active duty service men & women, she returned to North Carolina to obtain her Bachelor of Arts degree in human relations, from High Point University. As part of the High Point Audiological family, Melissa strives to offer quality customer service to our patients, while performing various administrative duties in the office. She is a certified hearing conservation technician, and provides hearing screenings for both industrial clients and military personnel as needed. Melissa enjoys spending her free time with her husband Billy, and three children, Christian, Grey & Aubrie.


Jessica Hepfner

Jessica Hepfner will likely be the voice you hear on the other end of the phone when you call. Jessica grew up in Lexington, North Carolina, and then attended Gardner-Webb University in Shelby, NC. She is the proud mother of 2 children, Chloe and Ryan. During her free time she enjoys spending time with her children and husband, Aaron. She has been a member of the High Point Audiological family for 5 years now, and has worked in both our High Point and Clayton offices. As a member of the HPA family, Jessica strives to do her best to help all patients with a friendly voice on the phone, and a big smile in the office.


Debi Everett

Debi Everett started with HPA in April 2010 as the Office Administrator. Her main goals and ambitions at HPA are to provide exceptional customer service to all patients through informative dialogue and warm understanding of their hearing concerns, while also understanding each patient’s financial situations. Originally from Northern VA, Debi relocated to the Triad over 22 years ago with her husband, Doug. Prior to HPA, Debi taught pre-school in Kernersville for 7 years, while having three wonderful and successful children - Morgan, Chad, and Chase. All of which are very involved in school, sports, church, and club organizations. Morgan attends University of Louisville, and plays for the women’s soccer team, and both Chad and Chase attend East Forsyth High School, and play for the men’s soccer team, Chad is also on the golf team, all three with academic honors. You will find Debi in our new Kernersville office located at 1708 NC Hwy 66 South, Kernersville, NC.


Dr. Melissa Palmer

Melissa Palmer has been practicing audiology since 1996. She received her Bachelors and Masters degrees in Audiology from the University of North Carolina at Greensboro. She obtained her Doctor of Audiology degree from the Arizona School of Health Sciences at A.T Still University. Melissa opened High Point Audiological-Clayton in May 2016. She has many years of experience in diagnostic audiology, hearing aid fittings, and auditory processing evaluations. She is certified in Tinnitus Retraining Therapy for those who suffer from “ringing in the ears”. Melissa is also certified in occupational hearing conservation and has experience performing hearing assessments for industry employees, as well as military soldiers who are exposed to excessive noise levels. As a trained educator for the Dangerous Decibels Program she also enjoys teaching school-age children about protecting their hearing. Melissa has a strong commitment to helping others. For the last seven years, she has traveled to Nicaragua for Mission Work to help children and adults hear better!


Jill Setser

Jill Setser grew up in St. Louis, MO and moved to North Carolina over 20 years ago. She has been a resident of Clayton, NC for the past 15 years and has been Office Manager for High Point Audiological-Clayton since 2017. Jill prides herself on giving patients great customer service and assisting Dr. Palmer. Jill enjoys hearing the different stories of what people hear “for the first time” after wearing hearing aids. She enjoys spending time with her husband, Goose, and their dog Kona.